One of the most crucial and hard to understand parts of the product development process is developing for the end user. The end user plays an important role in the successful implementation of your product, and determines everything from initial adoption to product longevity in the marketplace. Having an understanding of the role the end user plays is important at the onset, and should drive your product development process. One of the most highly acclaimed development methodologies is lean, whose core idea is to maximize customer value while minimizing waste. In this article, we provide a few examples of how lean development ultimately supports the customer in improving your SaaS product. Removal Of Defects When it comes to lean, the removal of defects is one of the most important aspects of the process. As most of us are aware, a piece of software can interact with, be broken by, or…