Innovation Team

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03 Sep 2020

Adopting Organizational Agility

The concept of agility is often tossed around as business jargon, but when applied, it is a crucial skill to have in an organization. Given the exceedingly consumer-driven market and volatile business world, change agility is the key to staying ahead of your competitors. Surprisingly it often flies under the radar, perhaps because companies fail to realize that it all begins with employees' mindsets – from the very moment they join the organization. Here is why agility is so important, and how you should be adopting it into your respective organizations today. Collaborative mindset Organizational agility can be understood as a proactive approach to identifying and grabbing opportunities as they come. Leadership today is no longer dependent on a top-down approach, as it is a collaboration among teams that are now accepted as the strategy for success. And this mindset is now becoming the norm due to the latest generation…

16 Jun 2020

How to Care for Your Employees’ Well-Being

While the job market has become increasingly challenging this first part of 2020 due to COVID-19, it is more important than ever to offer a comprehensive wellness program to attract and retain your top talent. Here are three ways that you can care for your employees' well-being. Give Them Enough Sick Leave The cornerstone of keeping your workplace healthy is providing enough sick leave to your employees. Without enough paid time off to use when ill, your workers will be tempted to come into work. This decision could possibly infect fellow employees and have a devastating impact on your place of business. Instituting a liberal sick leave policy will support the physical well-being of your employees by encouraging them to stay home and take care of themselves when they feel under the weather. The bottom line is that employees should never have to choose between protecting their jobs and their…

21 May 2020

The Customer’s Role in Improving Your SaaS Product

One of the most crucial and hard to understand parts of the product development process is developing for the end user. The end user plays an important role in the successful implementation of your product, and determines everything from initial adoption to product longevity in the marketplace. Having an understanding of the role the end user plays is important at the onset, and should drive your product development process. One of the most highly acclaimed development methodologies is lean, whose core idea is to maximize customer value while minimizing waste. In this article, we provide a few examples of how lean development ultimately supports the customer in improving your SaaS product. Removal Of Defects When it comes to lean, the removal of defects is one of the most important aspects of the process. As most of us are aware, a piece of software can interact with, be broken by, or…

12 Mar 2020

3 Ways to Improve Customer and Client Relationships

These days, small businesses of all types need any competitive advantage they can get. One such example of the best advantages small businesses have is the ability to build healthy and productive relationships with their customers and clients. Indeed, this advantage is often powerful enough to allow businesses to overcome other disadvantages. As such, it is vital that every business do whatever they can to improve their customer and client relationships. Here are three ways to make that happen. Figure Out Who They Are You can't improve your relationships with your customers or clients if you don't know who they are. As such, make sure you have some sort of database that allows you to keep tabs on your clients and their buying patterns. Once you know who is already using your services, try to figure out what information you can extrapolate from that data. From there, find out how…